PayPal | FinTech

PayPal launching in a new sector 

Problem

PayPal’s payment solutions are well known amongst e-commerce business owners. So when the brand decided to embark on launching into the not-for-profit sector, something radical had to be done to make the shift in the brand’s perception.

Our strategy

Customer Insight 

With the rise of contactless payments in the UK, people started to carry less cash. This led to a rapid decline in cash donations to not-for-profit charities. PayPal saw this as an opportunity to enter the sector with its range of contactless card readers. With a strong USP of portable card readers & easy to use payment App, the value proposition was appealing for its target audiences.

But getting everyone in the not-for-profit sector to pay attention, and recognise PayPal as a relevant solution to their pain points was our challenge.

Brand campaign

Contactless Dogs

To gain fast credibility in a new sector, we partnered with the Blue Cross pet charity. And quickly after that, an idea was born. Contactless dogs! As you would sponsor a football team, PayPal sponsored a fleet of cute dogs. We created bespoke, pet-friendly branded coats with tiny pockets for a card reader.

With the idea of pets collecting money to help other pets, while addressing the cashless society challenge in the sector, our idea was PR-able. To drum up more buzz with contactless dogs, we took them ‘on tour’ to city centres and events. A ton of video content was created to spread the buzz on social media, with a unique hashtag to support the initiative #tapnpat. So you can ‘tap’ your card and ‘tap’ the cute dog collecting your donation.

Results

Partnering with our PR team, contactless dogs were able to drum up a media frenzy in mainstream as well as not-for-profit media. And when we took our contactless dogs ‘on tour’ to various events, including the famous Crofts, our hashtag #tapnpat was trending on social media. Everyone wanted to meet contactless dogs!

This buzz brought the spotlight to PayPal, and inbound leads and enquiries started pouring in from other charities wanting to sign up for PayPal’s contactless payments.

But the best part was the attention the campaign generated for Blue Cross. Their donations increased rapidly not only thanks to their new payment solution but also to the attention their charity received in the media.

Testimonials

What they had to say

The campaign helped with illuminating PayPal as the preferred payment partner for the non-profit sector, igniting a surge in new merchant adoptions within this sector."
Shaun Burdette
Marketing Director | PayPal

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